getting started with request tracker and gmail

I had used request tracker at my former work place as a user. This was my first time installing it. Ubuntu 12.04 provided a smooth install experience. The slight surprise here is that the main package is not named rt4 but request-tracker4.

The documents that guided me on this are:

• Installing Request Tracker 4 on Debian
  This blog gives a good account of installing request tracker on debian for a using a custom email domain.
• GmailAndExim4 on the debian wiki
  It has a good breakdown of how to setup exim4 to send emails to a smarthost. I adapted the instructions to work with gmail.
• Gmail POP3 with Fetchmail
  The fetchmail configuration given by the first source does not show how to connect fetchmail via SSL. This document shows a configuration that can be used for gmail.

In my setup, an email is sent to a gmail account (mfano@gmail.com) which fetchmail logs on to and delivers the email to the request tracker queue. Once request tracker has processed the email, it sends it out using a local account address (rt4@localhost). Exim4 takes over at this stage and delivers the email to gmail using smtp.

Still trying to figure out how the comment email will be sent via exim4 as it appears that one account will be used to send all emails that match the google dns.

Default Queue Settings
These were provided in the debconf wizard during the rt installation.

Queue settings (Local email account)

/etc/email-addresses
rt4:mfano@gmail.com
rt4@localhost:mfano@gmail.com
rt4@app-server:mfano@gmail.com

/etc/fetchmailrc

poll pop.gmail.com protocol pop3
   username "mfano@gmail.com" password "siri" options ssl
   mda "/usr/bin/rt-mailgate --queue general --action correspond --url http://localhost/rt/"
   no keep
;

/etc/exim4/passwd.client

*.google.com:mfano@gmail.com:siri